YME Chat Agent

Conventional chatbots only respond passively based on predefined keywords or LLM models. The YME Chat Agent functions as an intelligent work unit. It links conversation context with your ad click costs, landing page behaviours and Leadbox sales status. Its objective is to convert basic enquiries into marketable sales leads, rather than merely sending automated replies.

What is the relationship between YME and your Enquiry-to-Close solution?
YME is a component at the tool layer, while Lead Engine represents the outcome-driven solution.
YME handles conversation engagement, contact capture guidance and timely human escalation. Lead Engine — the Enquiry-to-Close Engine — takes charge of building an accountable mid-funnel pipeline spanning lead capture, qualification, appointment scheduling and deal closure.
It addresses the common pain point: abundant enquiries yet limited closed deals.

YME is not available for standalone purchase. YME Economy (2 seats / 2,000 conversations) is included as standard across all Lead Generation tiers starting from the entry package.
Implementation timeline: System setup within Weeks 0–2; data integration in Weeks 2–4; initial optimisation cycle and emerging results from Weeks 4–8. This is a standard delivery timeline and does not constitute performance guarantees. Actual progress varies by industry, average deal value and internal follow-up collaboration. Terms covering scenarios where KPIs are not met are detailed below, with no vague commitments here.

No replacement is required. YME offers broad compatibility to connect with your mainstream existing systems, or enables cross-channel data linkage via TTO CDP.
Integration arrangements for current systems will be confirmed item by item during the setup phase (Weeks 0–2). You may start with a free audit to identify funnel leakage, and no system migration is needed for the audit.
👉 Free Lead Leakage Audit→

No technical team is required. Your team only needs to provide basic relevant information, and we will assist with importing content into the knowledge base. If you subscribe to the ad marketing package, senior product specialists will support the initial knowledge base configuration, conversation flow mapping and training to ensure practical readiness upon launch.

YME operates strictly within the defined business scope and conversation flows you provide. When visitor enquiries fall outside the knowledge base or cannot be interpreted consecutively, the system will not fabricate information. It automatically escalates chats to human agents or collects questions for specialists. It prefers to admit unknowns rather than generate unsubstantiated answers.

Our official commitment stated on the website: ROAS shall rise from baseline to a minimum of 2–4 times. Performance evaluation follows consistent metrics defined in periodic Campaign Intelligence Reports (Value of closed deals ÷ ad spend).
If targets are not achieved, you may notify us 24 hours prior to the start of the next billing cycle for liability-free termination. There is no minimum contract term; monthly subscriptions come without lock-in. Upon termination, we follow exit SLA for data export and handover. All data can be packaged and transferred to you.

All conversation logs and customer contact data generated via YME are transmitted and stored with enterprise-grade encryption, compliant with commercial privacy standards and subject to strict access authorisation controls.
These conversations and customer records reside on your own data stack. You own raw event data, schemas, tracking pixels, supported export formats, and are covered by exit handover SLA. You can migrate all data when switching agencies or terminating your subscription.

They are not mutually exclusive yet address different layers of challenges. Recruiting staff only solves whether enquiries can be attended; YME manages the orchestration system: determining whom to escalate to, the optimal timing and each lead’s funnel stage.
It covers intent recognition, contact capture logic, qualified lead tagging, real-time Leadbox sync, and feeds high-intent signals back to ad platforms. This systematic solution is built upon a library of over 140 standardised delivery work modules and ready to operate upon launch. Team members may leave, while SOPs and all data remain within your own data stack.